S3 E10: Smells Like Money Podcast: Call Me, OK?

Listen to this latest episode of “The DooDoo Diva’s Smells Like Money Podcast” where Richard Blank talks about how call centers are essential in building businesses and how this can be applied in the Wastewater Infrastructure Industry. He starts by stating that the first thing to alleviate getting unlikely experiences for a small company as well as a medium size company is that the company should do more voice support instead of non-voice support, because if you’re just pressing buttons or filling out a form, it can raise temperature levels and frustration. Richard also states that it’s very easy to retain a client, to get a referral and maybe even upsell.

Host: Suzan Chin-Taylor | Guest: Richard Blank

Listen on Spotify:

Watch on Youtube:

Key Discussion Points:

Executing Voice Supports rather than Non-voice for Small or Medium Businesses
The Affordable Consideration of Outsourcing your Customer Service Call Center
Foreign Outsourcing Increases Business at 95% Literacy

Contact Information:

Richard Blank:

Costa Rica’s Call Center

linkedin.com/in/richard-blank-54626b6a

https://costaricascallcenter.com/

Subscribe and Follow:

Don’t forget to subscribe to the Smells Like Money Podcast for more insights and innovations in the wastewater industry. Follow us on creativeraven.com/podcast-episodes for updates and more episodes.

I hope you find this episode as informative and as exciting as we have.

Please let us know your thoughts about the episode!

Connect with Suzan Chin-Taylor, host of The DooDoo Diva’s Smells Like Money Podcast:

Website: www.creativeraven.com | https://thetuitgroup.com/

LinkedIn: https://www.linkedin.com/in/creativeraven/

Email: raven@creativeraven.com

Telephone: +1 760-217-8010

Listen and subscribe here to your favorite platform:

Apple Podcast – Google Podcast – Cast Box – Overcast – Pocket Casts – YouTube – Spotify

https://creativeraven.com/smells-like-money-podcast/

Subscribe to the Podcast:

https://creativeraven.com/smells-like-money-podcast/

Be a guest on our show:

https://calendly.com/thetuitgroup/be-a-podcast-guest

Check Out my NEW Digital Marketing E-Course & Coaching Program just for Wastewater Pros:

https://store.thetuitgroup.com/diy-digital-marketing-playbook-for-wastewater-pros

About the Author: Suzan Chin-Taylor

Suzan Chin-Taylor, MSc is an international entrepreneur, published author, course creator and keynote speaker. Her firms, The TUIT Group and Creative Raven, take the mystery out of digital marketing and PR to help businesses in the wastewater infrastructure, treatment and related civil infrastructure sectors thrive. She also hosts a weekly show, the DooDoo Diva’s Smells Like Money podcast, dedicated to the wastewater industry, with a mission to deliver industry know-how from industry pros who know how.