S9 E6 Smells Like Money: Intrapreneur or Entrepreneur? (A New Model for Trades Business)

In this episode, Suzan interviews David Powers from Rooter Hero, a company with a unique approach to skilled trades business management. David shares insights into their innovative business model, which blends elements of intrapreneurship and autonomy for branch managers. Discover how Rooter Hero fosters a culture of ownership and accountability while providing employees with a fulfilling work experience. Learn about the advantages of their model compared to traditional franchising and how they prioritize employee engagement to enhance customer satisfaction.

Host: Suzan Chin-Taylor | Guest: David Powers

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Key Discussion Points:

Intrapreneurial Mindset: Rooter Hero values self-starters, fostering autonomy.
Employee Experience = Customer Experience: Positive employee experiences drive exceptional customer service.
Hybrid Model: Router Hero empowers branch managers with support.
Camaraderie and Collaboration: Discord Chat app fosters team bonding.
Culture of Inclusion: Transparent communication creates a welcoming environment.
Balancing Autonomy with Accountability: Clear expectations maintain accountability.
Impact on Performance: Camaraderie enhances productivity for growth.

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I hope you find this episode as informative and as exciting as we have.

Please let us know your thoughts about the episode!

Connect with Suzan Chin-Taylor, host of The DooDoo Diva’s Smells Like Money Podcast:

Website: www.creativeraven.com | https://thetuitgroup.com/

LinkedIn: https://www.linkedin.com/in/creativeraven/

Email: raven@creativeraven.com

Telephone: +1 760-217-8010

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https://creativeraven.com/smells-like-money-podcast/

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Check Out my NEW Digital Marketing E-Course & Coaching Program just for Wastewater Pros:

https://store.thetuitgroup.com/diy-digital-marketing-playbook-for-wastewater-pros

About the Author: Suzan Chin-Taylor

Suzan Chin-Taylor, MSc is an international entrepreneur, published author, course creator and keynote speaker. Her firms, The TUIT Group and Creative Raven, take the mystery out of digital marketing and PR to help businesses in the wastewater infrastructure, treatment and related civil infrastructure sectors thrive. She also hosts a weekly show, the DooDoo Diva’s Smells Like Money podcast, dedicated to the wastewater industry, with a mission to deliver industry know-how from industry pros who know how.